NishaCo Policies
Refund Policy
We want you to be happy with your NishaCo purchase. Please review this policy before requesting a return.
RETURNS
We accept return requests submitted within 30 days after an order is delivered.
To qualify for a return, the product must be:
- Unused
- Unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by the order number or other proof of purchase
Opened card decks are not eligible for return unless the product arrived damaged, defective, incomplete, or incorrect.
To request a return, contact us at support@nishaco.com.
Please do not send a product back without first contacting us and receiving return instructions. Returns sent without authorization may not be accepted.
Once a return is approved, the product must be shipped within 14 days after the return instructions are issued, unless NishaCo provides a different deadline in writing.
NishaCo reserves the right to deny a refund if a returned product does not meet the eligibility requirements described in this policy.
RETURN SHIPPING
Customers are responsible for return-shipping costs for preference-based returns, including ordering the wrong age group or changing their mind.
If an item arrived damaged, defective, incomplete, or incorrect, NishaCo will provide return or replacement instructions and will cover applicable return shipping costs when a return is required.
Original shipping charges are nonrefundable unless the return resulted from a NishaCo fulfillment error or the product arrived damaged or defective.
We recommend using a trackable shipping method. NishaCo is not responsible for an unauthorized return or a return shipment that is lost before it is delivered to us.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
Contact us within 7 days of delivery if your order is damaged, defective, incomplete, or incorrect.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping packaging
Keep the product and all original packaging until we have reviewed the issue and provided instructions.
We will review the information and determine whether a replacement, refund, or another appropriate resolution is available.
REFUNDS
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are generally initiated within 5 business days after we receive and inspect the returned item.
Approved refunds will generally include:
- The amount paid for the approved returned product
- Applicable sales tax associated with that refunded amount
Original shipping charges are not refunded except as described in this policy.
Refunds are issued to the original payment method. After NishaCo issues the refund, the time required for it to appear in your account can vary depending on your bank, card issuer, or payment provider.
If more than one product was purchased, only the approved returned item or items will be refunded.
If an item is returned opened, used, incomplete, or damaged for reasons unrelated to shipping or a product defect, the return may be denied.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order.
We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.
If an order has already shipped, the standard return requirements and return-shipping terms described in this policy will apply.
EXCHANGES
NishaCo does not currently process direct exchanges.
To obtain a different age-group deck, request a return for the eligible unopened product and place a separate order for the desired product.
If the original order was incorrect because of a NishaCo fulfillment error, contact us so we can arrange an appropriate replacement.
FINAL-SALE ITEMS
Products clearly identified as Final Sale before purchase are not eligible for return unless they arrive damaged, defective, incomplete, or incorrect.
CONTACT
Questions about returns or refunds can be sent to:
NISHACO LLC
This policy does not limit any rights you may have under applicable law.